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UCCE 9.0 IP IVR - IVR Port realtime usage

Hi, all,

I have UCCE 9.0 and UCCX 9.0

Question 1:

Where I can see IVR Port realtime usage???

Question 2:

In menu UCCX : Tools - Realtime Reporting I can get information about Active Cisco JTapi Calls.

1 Active Cisco JTapi Calls = 1 IVR port usage - it's false or true?

3 Replies 3

So I don't think you can actually see this as directly as you would want. There might be a few ways:

- In ICM script editor look at Trunks>IPIVR>TrunksInService.

- You can look at your DN call type report to get an idea of how many calls you're getting.

- Finally, I'm sure there's some counter you can look at using the RTMT tool.

 

As for your 2nd question, I don't believe that's the case.

 

david

Gergely Szabo
VIP Alumni
VIP Alumni

Hi,

RE 1: actually, there are two ways to get that information:

a, let a JTAPI user control all IVR ports and write an application that listens for state changes;

b, use the capabilities of the UCCX CTI protocol.

Apart from that, there is no good way of seeing the realtime usage of the CTI (~IVR) ports.

RE 2: can you give us a screenshot, please.

G.

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