Unity 10.5.1.10000-7 to 10.5.1.11901-1 failed

kelvinffhan · ‎02-16-2015

Hi All,

Anyone facing the problem below?

Am I hitting the bugs below? For me it is just straight forward upgrade, but anyhow it is failed.

CSCus33633

Failed Logs :

admin:utils system switch-version

Active Master Version: 10.5.1.10000-7
Inactive Master Version: 10.5.1.11901-1

If you are switching to an earlier release, you must run:

utils dbreplication reset all
from the publisher after all the nodes are switched over.

Do you really want to switch between versions ?

Enter (yes/no)? yes

Switching Version and Restarting the Appliance ...

Switch version duration can vary depending on the database size
and platform configuration. Please continue to monitor the
switchover process from here.

Waiting ...............................................................................................

Operation failed

ERROR: Sync after switch version failed

Aman Soi · ‎02-16-2015

Hi,

there was a similar discussion on same problem.I suggest opening TAC case and share the resolution.

https://supportforums.cisco.com/discussion/12424016/unity-connection-upgrade-1051-1052-issue

regds,

aman

kelvinffhan · ‎02-16-2015

Thanks Aman, I did open a TAC. Will post the result accordingly

Anirudh Mavilakandy · ‎02-19-2015

If you have locales installed, then upgrade from any version of 10.x will fail.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/release/notes/10_5_2cucrn.html#pgfId-1957559

If you want to upgrade a Unity Connection 10.x server on which the language files are installed to Unity Connection 10.5(2), do the following steps:

– Download and install the ciscocm.cuc_10.5.2_preupgrade.cop.sgn cop file fromhttps://software.cisco.com/download/release.html?i=!y&mdfid=286268851&softwareid=282204704&release=COP-Files&os=.

– Uninstall the 10.5(1) language files.

– Upgrade the Unity Connection server to release 10.5(2).

– Install the 10.x language files.

kelvinffhan · ‎02-19-2015

Thanks for your. I do not have any locale installed.

Below is the TAC replied.

015-02-17 13:16:45 shared memory not initialized for INFORMIXSERVER 'ciscounityb'
2015-02-17 13:16:45 ++ for mount in '"${mount_points[@]}"'
/partB/partB/spare
2015-02-17 13:16:45 ++ [[ 1 == 0 ]]
2015-02-17 13:16:45 +++ basename /partB/opt/cisco/connection/lib/install/uc_version_switch_passive
2015-02-17 13:16:45 ++ echo 'uc_version_switch_passive failed.'
2015-02-17 13:16:45 uc_version_switch_passive failed.
2015-02-17 13:16:45 ++ exit 1

Looks like shared memory not initialised for informix server.

Aman Soi · ‎02-21-2015

Hi,

Is the issue finally resolved?

regds,

aman

kelvinffhan · ‎02-23-2015

Hi, I need to gather the logs to CIsco TAC for further analyze. Bear with me :)

kelvinffhan · ‎02-23-2015

From what Cisco TAC mentioned that my DBreplication has broken, he did a "remote support" which only applied to Cisco TAC access to resolve my problem.

He did mentioned "rebooting" the server may also resolve the problem as well.

Aman Soi · ‎02-24-2015

thanks for updates[+5]

regds,

aman