Call Forward Tracing

Jason Amick · ‎02-27-2015

I had a report from a user that they enabled the call forwarding feature on their line to another internal extension. The forward has since been removed by the user and they swear the call was getting redirected to the wrong extension they forwarded it to. Is there a way in CUCM to track down to see if that user fat fingered the call forward extension such as pulling some SCCP logs/traces in RTMT? Also is there an easy way to browse call manager for extension that actively have the call forward feature set. Thanks for any help.

CCM: System version: 8.6.2.23900-10

Jaime Valencia · ‎02-27-2015

You would need CCM traces to find out what he pressed on the phone, as to a report, no, best you can do is to use BAT and then sort by the field you want, several SQL queries on the topic had been provided in previous threads on the same topic, you can find them on CSC.

HTH

java

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Jason Amick · ‎02-27-2015

Jaime:

Thanks, would you know which attributes to search for within these CCM traces?

Jaime Valencia · ‎02-27-2015

Search the CFA softkey event and then the digits.

HTH

java

if this helps, please rate