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CUE Pilot don´t work

wilsonsant
Level 6
Level 6

Hi Guys,

 

I tryind configuration voice mail in CUE, but, don´t working.  I am doing the follow test:

 

I do external call to xxxx.5507 that is configurated call forward no answer and call forward busy. The DN is idle, and when the call try transfer to Pilot 5000, I receive the busy tone. The same problem occur when the user to do internal call.

 

Follow part configuration:

 

dial-peer voice 5000 voip
 description description ***VOICE_MAIL_AUTO_ATENDIMENTO***
 destination-pattern 500[0-5]
 session protocol sipv2
 session target ipv4:10.93.4.10
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
 

 

elephony-service
 no auto-reg-ephone
 max-ephones 58
 max-dn 300
 ip source-address 10.93.4.10 port 2000
 timeouts interdigit 5
 system message xxxxxx
 url services http://10.93.4.10/voiceview/common/login.do
 url authentication http://10.93.4.10/CCMCIP/authenticate.asp
 cnf-file location flash:
 cnf-file perphone
 load 7915-12 B015-1-0-4.SBN
 load 7937 apps37sccp.1-4-5-7.bin
 load 7942 SCCP42.9-3-1SR2-1S.loads
 load 6921 SCCP69xx.9-2-4-3.loads
 load 6901 SCCP6901.9-3-1-SR1-3.loads
 voicemail 5000
 max-conferences 8 gain -6
 call-forward pattern .T
 moh "music-on-hold.au"
 web admin customer name admin password FlixMedia@2014
 dn-webedit
 time-webedit
 transfer-system full-consult
 transfer-pattern .T
 create cnf-files version-stamp Jan 01 2002 00:00:00
!
 

phone-dn  8  octo-line
 number 5507
 pickup-group 1
 label Danilo Cardoso JOVEM
 description 45675507
 name Danilo Cardoso JOVEM
 allow watch
 call-forward busy 5000
 call-forward noan 5000 timeout 20
 corlist incoming CSS-DDI
 mwi sip
 

 

Any have idea about this?

 

Thanks,

 

Wilson

3 Replies 3

Wilson,

 

What happens when you call 5000 from an internal phone? Have you configured the ccn trigger and sip subsystem within CUE? 

 

Thanks,

 

FG

Hi Francisco,


Thank You for your contact. Now is working. We review again the configuration and found two erros:

The destination-pattern in dial-peer was configured to CME not CUE

In the CUE the pilot was created with another number.

 

Thanks,

Wilson

 

Great! Glad to hear.