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Jabber Guest Call issue class java.net.SocketTimeoutException

Unanswered Question
Mar 5th, 2015
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Hello, team!


I have problems with JG configuration.

As often all looks right but works wrong.

EXP-E,-C versions X8.2.2

JG version 10.5

CUCM version 10.5

Client connect to system. But when I press Call it just try to call.

i have check JG logs and found 404 error. 

-- 2015-03-04 18:26:59.949 INFO [58d2000] - [csf.httpclient][getResponseCode] Http Response Code = [404] for request [11].

As I understand, it's internal error. On Exp-E and Exp-C I have no in Search History.

What part of JG can be wrong?

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mrmccann Fri, 03/06/2015 - 15:23
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  • Cisco Employee,


Are you testing with web client or iOS client?

When you press Call, do you get any error on the screen?  Could you post a screenshot of the error?  If no error, then what happens?

Also, what deployment model are you following, from install & configuration guide? 



Valeriy Tarazanov Wed, 03/11/2015 - 01:28
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Hi, Mike!

Web client. Chrome.

I have fix this problem. It was exist in case of wrong operation firewall configuration.

I have no connectivity JG ->Exp-E. JG faced 404 error and Win client drops in Java error. I think it's problem of Java module. It haven't error description on this error.

At this moment i have face problem with no audio/no video call.



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