voicemail can't receive

JK_Chang1 · ‎03-18-2015

In the absence of any setting change problem occurred

if intercom extension call intercom extension , no answered then forward to voicemail and can send message .this is ok
but
if external call intercom extension , no answered then forward to voicemail "can send message but intercom user can't receive message"

what's problem is here ? how can fix this? thanks.

cisco unified communications manager version: 10.0.1.10000-24

Cisco Unity ConnectionVersion version: 10.0.1.10000-24

Murali_DS · ‎03-19-2015

Were you able to see the msgs on the Unity Connection and pls check if the user is able to see his VM's using his web login. What is the error msg the user is receiving when they are pressing button. Al so confirm if this affects enterprise wide agents. If this persists we would suspect an routing issue.

JK_Chang1 · ‎03-19-2015

user can login voicemail box but not have any external call message,

and

external call no answered forward to voicemail can record mesage but when send this message is received: This system is temporary unable to complete your call, goodbye

Anirudh Mavilakandy · ‎04-24-2015

Do you still face this issue?

You can open a TAC case for assistance. Will need to look at Conversation manager and MTA logs.