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Video doesn't work when calling from Jabber to DX650

tbao88888
Level 1
Level 1

‎03-25-2015 07:27 AM - edited ‎03-13-2019 08:54 PM

Hi,

I just added a DX650 to our CUCM 9.1.2. When I call from either Jabber to the DX650 or Lync to DX650, the video doesn't work and the call is audio only. The message i'm seeing on Jabber is something like "the other endpoint is not accepting video." Sorry i don't remember the exact message. Has anyone seen this issue before? Thanks!

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George Thomas
Level 10
Level 10

‎03-25-2015 09:36 AM

Lync is not standards based and has proprietary codecs for video. You will need a Expressway with the MS Interop key to get video both ways.

https://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/vcs/config_guide/X8-2/Cisco-VCS-Microsoft-Lync-Deployment-Guide-X8-2.pdf 

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tbao88888
Level 1
Level 1
In response to George Thomas

‎03-25-2015 09:41 AM

Thanks George. What about calling from Jabber?

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George Thomas
Level 10
Level 10
In response to tbao88888

‎03-25-2015 09:42 AM

Same thing, need expressway to call Lync with video.

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