I'm wondering if you guys could help me to find out the best way to work with TZ variables in UCCx script.
Because of different countries customer has a branches, I need to setup different TimeZones for each country handled by the same centralized UCCx.
In this post they use Java to work with TZ, however, but I prefer another way to work with TZ variables:
My idea is to work with Time Zone variables in the script, so what I did was to create different TZ variables and each one of the them assigned the proper timezone based on the country, so depending of the Trigger involved (DNIS), I can find witch country this call came from and give the right timezone.
The problem I have is that at the time I want to add or subtract two variables of TZ, I got an error because of the syntax. I've been trying different options, but until now, no luck.
Would you mind you guys who had been working on this let me know what is the right syntax to add or subtract TimeZone variables un UCCx?
Thanking you in advance