04-20-2015 01:22 PM - edited 03-17-2019 05:05 PM
Every time I hit Enter to send a chat message in Jabber, it takes 1-2 seconds for the message to send. When I receive a message, I hear the receipt sound, but the message doesn't show up until a few seconds later. I started using Jabber a few months ago and this problem has been happening for the past week or two, so it hasn't always been like this. Prior to a week or two ago, sending and receiving chats was instantaneous.
I am using Jabber 10.5.2 on Windows 8.1
04-21-2015 12:28 PM
Try checking your anti virus. I have seen scans hit the hard drive hard causing chat delays like this.
04-22-2015 03:32 PM
i m already checked , my anti virus is normally
04-22-2015 01:28 PM
While we aren't sure which update caused the issue, we believe there is a correlation between a Windows Update and the slowness. We are having this problem organization-wide for a week or so. Windows 7 and Jabber 10.6.0 - 10.6.2
04-22-2015 04:37 PM
We are having the same issues with Windows 7 and Windows 8. Running Jabber 10.5.0 and Jabber 10.6.2. Have you raised this with TAC yet and is so can I get the bugID?
04-22-2015 04:45 PM
I haven't had a chance to talk to TAC yet about it.
04-22-2015 11:46 PM
Just did some more testing, look like it is related to the latest MS security patches that were rolled out this month. I rolled them all back and it is functioning normally.
Also removing the history file seem to be a temporary work around
Looks like some sort of bug with Cisco and the latest patch, right when the rolled out Skype for Business....timing....
04-23-2015 12:55 AM
It is true, removing history solves the problem. But not for long time.
After chatting for 1-2 hours, the problem rises again with the specific person you chat with.
I rolled back to jabber 10.5 or older and still, the same issue.
I have an opened TAC since yesterday.
BTW, which security update have you uninstalled?
04-23-2015 12:56 PM
We have also experienced this issue with Jabber 10.5 since Windows patching took place. I have also experienced a temporary improvement when clearing the chat history. I'd be very interested in what TAC says. Thank you.
04-23-2015 05:48 AM
Check this out!
https://tools.cisco.com/bugsearch/bug/CSCuu02593
Antonis
05-28-2015 05:04 AM
Hello,
I've just upgraded to 10.6.4 and the problem is gone. Based on the bug description send by dwtcp (Antonis), the solution is the upgrade to the latest version.
Regards, Dragan
06-01-2015 11:10 AM
I was running 10.6.0, upgrade to 10.6.4 and this corrected my issue as well.
06-10-2015 09:48 AM
Upgrading to 10.6.4 worked for us as well. Thank you!
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