WAP321 Captive Portal Holding Me Captive

cakers900 · ‎04-26-2015

It would seem I have locked myself out of being able to login to the AP via the IP address I assigned it. Now the captive portal comes up and I am not sure how to get past it. I setup a separate network for the captive portal but it will not work.

Can you someone please give me a point in the right direction so I can get back into my wireless AP to fix the captive portal issue without having to totally reset the AP by to factory?

Thanks in advance.

Chris

slstratt · ‎04-30-2015

Hello Chris,

Thank you for using the Cisco Small Business Support Community. I'm sorry to hear you're having trouble with the captive portal, and I hope I can help.

The easiest way to bypass the captive portal and get back into the AP is to connect your PC via Ethernet to the same router or switch that the AP is connected to. Once you are connected, you can use a tool like FindIT to open the web configuration utility and make necessary adjustments.

Please reply back with any additional questions you might have with this problem, and I'll do my best to help you.

If you want to download the FindIT tool, here's a link to the download page: https://software.cisco.com/download/navigator.html?mdfid=282828524&i=rm

In addition, I found an article on our Knowledge Base regarding captive portal configuration on the WAP321 that may be helpful: http://sbkb.cisco.com/CiscoSB/GetArticle.aspx?docid=70662d287cab491a831c5274307389f4_Captive_Portal_Instance_Configuration_on_WAP121_and_WAP321_A.xml&pid=2

If this post solves your issue, please remember to mark this question as resolved!

Best,

Taylor