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Teleprescence Content Server

jfernandez147
Level 1
Level 1

‎05-11-2015 09:59 AM - edited ‎03-18-2019 04:27 AM

Hello, 

 
I'm having problems with my Cisco Teleprescence Content Server:
 
I've had some issues with some recordings, after around an hour, the sound stops being recorded. 
 
What could be causing this and how can I solve this?
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3 Replies 3

dpetrovi
Cisco Employee
Cisco Employee

‎05-11-2015 10:01 AM

Hi,

 

I will move this post to Telepresence community in order for you to get attention of TP experts. This community is for Cisco WebEx Meetings Server and Cisco Unified MeetingPlace products.

 

I hope this will help.

-Dejan

jfernandez147
Level 1
Level 1
In response to dpetrovi

‎05-11-2015 11:05 AM

Thank you

0 Helpful

Patrick Sparkman
VIP Alumni
VIP Alumni

‎05-11-2015 11:15 AM

What generation TCS are you running (Gen1, Gen2, Gen3, Virtual), as well as software version?

This is a known issue where the audio will stop working after a period of time, see bug CSCtz98025.  It's been fixed in S5.3.1, see the TCS S5.3 Release Notes.  Note S5.3 software is only supported on a Gen2 TCS.

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