Hi 

We are having ucce 9.0 version, recently we found two days report of Skill_Group Interval for particular skill is handled call is less (80 calls)

but in general it will come around 200 calls.

I have checked the table in HDS server as follows

select sum(CallsHandled)as SS from t_Skill_Group_Interval
where DateTime between '19 May 2015 08:00' and '19 May 2015 20:00'
and
SkillTargetID=5131

Result: 75 calls

select* from t_Termination_Call_Detail
where DateTime  between '20 May 2015 08:00' and '20 May 2015 20:00'
and TalkTime>0 and SkillGroupSkillTargetID='5131'

Result: 215 calls

And the same query we have checked in logger machine

select sum(CallsHandled)as SS from t_Skill_Group_Interval
where DateTime between '19 May 2015 08:00' and '19 May 2015 20:00'
and
SkillTargetID=5131

Result: 75 calls

select* from t_Termination_Call_Detail
where DateTime  between '20 May 2015 08:00' and '20 May 2015 20:00'
and TalkTime>0 and SkillGroupSkillTargetID='5131'

Result: 215 calls

Could not able to understand what could be issue with Cisco UCCE application, it showing number of calls answered 215 in termination call detail

but it is missed out in skillgroup_interval table.

Before proceed to Cisco TAC, looking for some clue or work around or advise.

with Regards,

Manivannan