cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1723
Views
5
Helpful
3
Replies

FAC code over Expressway-C & E for windows, Android and iPhone

rajesh.kumar
Level 4
Level 4

Hi

We have Expressway-C & E version 8.5.1 and Jabber client 10.6.2

CUCM version is 10.5

FAC over Expressway-C & E is not working.

For windows, I get beep sound while calling out and nothing happens after entering FAC code.

Any suggestion,how to make FAC to work over Expressway-C & E (VPN less Jabber)

Rgds

Rajesh Kumar

1 Accepted Solution

Accepted Solutions

Manish Gogna
Cisco Employee
Cisco Employee

Hi Rajesh,

This is currently not supported, there is an enhancement open to track this

https://tools.cisco.com/bugsearch/bug/CSCur54666/?reffering_site=dumpcr

FAC support for Jabber via Mobile & Remote Access
CSCur54666

Symptom:
Currently Jabber does not support Forced Authorization Codes (FAC).

This enhancement is a request for Jabber to support Forced Authorization Codes (FAC) when Jabber is being used as a Mobile & Remote Access Client.

 

Also, check the following

https://tools.cisco.com/bugsearch/bug/CSCug51288/?reffering_site=dumpcr

Forced Access Code (FAC) support in Jabber
CSCug51288

Forced Access Code support in Jabber

Symptom:
Enhancement to have Forced Access Code support in Jabber

 

HTH

Manish

 

 

 

View solution in original post

3 Replies 3

Manish Gogna
Cisco Employee
Cisco Employee

Hi Rajesh,

This is currently not supported, there is an enhancement open to track this

https://tools.cisco.com/bugsearch/bug/CSCur54666/?reffering_site=dumpcr

FAC support for Jabber via Mobile & Remote Access
CSCur54666

Symptom:
Currently Jabber does not support Forced Authorization Codes (FAC).

This enhancement is a request for Jabber to support Forced Authorization Codes (FAC) when Jabber is being used as a Mobile & Remote Access Client.

 

Also, check the following

https://tools.cisco.com/bugsearch/bug/CSCug51288/?reffering_site=dumpcr

Forced Access Code (FAC) support in Jabber
CSCug51288

Forced Access Code support in Jabber

Symptom:
Enhancement to have Forced Access Code support in Jabber

 

HTH

Manish

 

 

 

Even .
Level 1
Level 1

Hi Rajesh,

I have the similar issue with you, but my issue is on jabber for iphone. My jabber on iphone can't use FAC when it register through Expressway C & E (Jabber MRA), everytime if i make a call using FAC, the calls always disconnected.

Cisco stated clearly that it is a bug and currently not supported (like Manish's post), but i have workaround to make the call using FAC. This works for me, and i hope it also works for you.

Workaround:

When you want to make a call using FAC, you dial the access code + destination number, then followed by # and your FAC. For example: your access code is 9, your destination number is 123456789, your FAC code is 5555, then you should make the call using this method: 9123456789#5555. the call should proceed.

For the route pattern, maybe you should add route pattern that contains # at the end of the string (if you don't have it), to tell the call manager that # is end of digit and then digit behind # is for FAC.

Hope this helps.

Regards,

Even

Hi Even, Thanks for you sharing. This workaround does help me.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: