login issue on Cisco ISA550-K9 V01

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Jun 17th, 2015
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Hi I am using Cisco ISA550-K9 V01 router, in a days 3 or 4 times i am able to login properly..after that i not able login access this device(device user name and password wrong) message is coming. After restarting 3 or 4 time it will work fine, again we are facing same issue.

 

Thanks,

Regards

Duryodhan

 

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mdobiac Wed, 06/17/2015 - 16:37
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Hello duryodhanmahapatra5,

I am sorry you are experiencing this issue.  First thing to check is the ISA on the latest firmware?  Current is 1.2.22 located here:  https://software.cisco.com/download/release.html?mdfid=283875260&softwar...

Worst case get a back up of the configuration and do a factory default and do a manual reconfiguration of the ISA to see if that will clear out any errors internally on the ISA.

I do have a question, what browser/s are you experiencing this in?  Also what Operating System are you running on your PC?

Hope this helps,

 

Michael D.

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mdobiac Thu, 06/18/2015 - 13:34
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Hello duryodhanmahapatra5,

Thank you for the update.  Do you experience the same issue in another browser, Firefox or IE10/11 in compatibility view for IE?

As a curiosity question do you experience this on a WIN 7 OS if you have available?

Regards,

 

Michael D.

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mdobiac Fri, 06/19/2015 - 14:04
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Hello duryodhanmahapatra5,

Thank you for the update, also to follow up have you checked on the following:  

Check is the ISA on the latest firmware?  Current is 1.2.22 located here:  https://software.cisco.com/download/release.html?mdfid=283875260&softwar...

Back up the configuration, factory default and manually reconfigure the ISA.

Thank you,

 

Michael D.

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duryodhanmahapatra5 Tue, 08/18/2015 - 22:02
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Hi Michael D,

Thank you for the update, the problem is happening in New version:1.2.22 .

Now mine Current version:1.2.20, It is working fine no issue. 

 

Thank you,

Duryodhan.

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