Solved: CUCM 10.5.2 ELM - Shows No License Usage

steigja · ‎06-23-2015

Hello All,

Has anyone experienced an issue where ELM can sync to a CUCM publisher but it shows no license usage. This is on CUCM 10.5.2 after a PCD migration. I have restarted ELM services and licensing manager on the PUB with no success. I have a TAC case open. Thanks

Jason

Manish Gogna · ‎06-23-2015

Hi Jason,

Have you tried deleting and re-adding the product instance on ELM followed by a restart of License Manager service on cucm Pub.

Manish

View solution in original post

Aman Soi · ‎07-01-2015

thanks for update.

what exactly u mean by time was off between ELM GUI and pub ?can u please explain.

regds,

aman

View solution in original post

Manish Gogna · ‎06-23-2015

Hi Jason,

Have you tried deleting and re-adding the product instance on ELM followed by a restart of License Manager service on cucm Pub.

Manish

Aman Soi · ‎06-24-2015

Hi,

Not cam e across this issue.

Have u tried changing the browser?

secondly, u can look into the bug which talks about similar issue

PCA 10.6: PLM License Usage not showing

CSCus37497

Description

Symptom:
-PLM licenses usage is not showing in PCA 10.6, all fields are blank.

Conditions:
-PCA 10.6
-PLM 10.X

since u have TAC case already opened ,let us wait for the resolution.

regds,

aman

steigja · ‎07-01-2015

Hello All,

This has been fixed by TAC, the issue was the Time was off between the ELM gui and the Call Manager PUB gui. I had to do a set timezone command again from the CLI of the PUB and reboot. Once I did that I was able to synchronize in ELM and see my usage. Thanks

Aman Soi · ‎07-01-2015

thanks for update.

what exactly u mean by time was off between ELM GUI and pub ?can u please explain.

regds,

aman

steigja · ‎08-10-2015

Well the Time Zone in the CLI of the PUB was incorrect, so I had to set it to EST, then restart the Publisher. I think the enterprise licensing manager has its own time and it was not the same as the Publishers time. So this is what fixed the issue.

Aman Soi · ‎08-11-2015

thanks for update[+5]

Is this documented somewhere or you spoke to Cisco TAC?

regds,

aman