Remedy Adapter for Cisco Prime Service Catalog 10.0 (CPSC10.0R2)

IT OTA - Automation Team Macquarie · ‎06-29-2015

We are coming from RequestCenter version 2008.3 SP5 and have decided to do an upgrade of our product to Cisco Prime Service Catalog 10.0 R2. One of the challenges that we are encountering is the integration of CPSC to Remedy. We are currently doing this in RequestCenter via Remedy Adapter. However, one of the Cisco support resources told me via email that this is not supported anymore starting from CPSC 9.3.2 onwards.

Have you encountered the same problem? How were you able to resolve it?

Thanks!

IT OTA - Automation Team Macquarie · ‎08-13-2015

Upon further investigation, if you need Remedy Adapter from version 9.3 and later, you have to communicate with Cisco Advanced Services team as this is explicitly stated in their document that Remedy Adapter will only be a custom adapter and have to be created specifically for your needs.