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Cisco Technical Support mobile app for the Mac or Windows Desktop

David Dube
Cisco Employee
Cisco Employee

From time to time, we've had several users ask us if there is a way run the Cisco Technical Support mobile app on their Mac or Windows desktops. Blue Stacks has created an Android App Player that you can download on your Mac, giving you access to nearly any Android app right from your desktop. Both Cult of Android and 9 to 5 Mac have written up articles on recent developments. The following is a step by step process for downloading the Blue Stacks App Player, downloading the Cisco Technical Support mobile app to the player, and "kicking the tires" with the app.

Surprisingly, the app is very fluid and responsive within the Blue Stacks app player. If you're familiar with the Android Emulator, the experience does not compare - much much better.

 

Instructions to Download BlueStacks, and Install the Cisco Technical Support mobile app

 

1. Go to Blue Stacks and Download the App Player (It's a 230MB Image - it may take a while)

http://www.bluestacks.com/

2. Install and Launch the Blue Stacks application on your Mac

3. Search for "Cisco Technical Support" and Install App.

4. To enable the AppStore in BlueStacks, and App Syncing, you'll be asked to log-in to your Google Account - If you don't have one already, you'll have to set one up. 

5. Once installed, you'll be asked to open the app

 

At this point, the app will be installed. You can launch the Cisco Technical Support app from within the Blue Stacks app player. You'll need to login to the app in order to get access to the entitled content like Support Case and Contract information.

Admittedly, we haven't fully tested the app in the Blue Stacks player. As one might expect, there is no camera, so the embedded bar code scanner will not work within the Blue Stacks app player. When not within the Cisco Tech Support mobile app, push notifications will appear in the upper left hand corner of the Blue Stacks player. Click and drag down to view notifications list... tapping on a notification will pull up the notification.

 

Looking forward to hearing about people's experience using the app in the Blue Stacks app player.

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