Solved: UCCX Script to write data to file

thilak.udhagairajagopal1 · ‎07-09-2015

Dear All,

I need to develop a UCCX script which will update a text file with the caller entered details like phone number and account number. My question is

1. When there are large number of concurrent callers is there any chance that the file may not be updated.

2. Is there a chance for exception/error to arise when one session writes to a file and a different session tries to write to same file.

I have developed a script in lab and the file is updated for a single call, I am not able to test this for concurrent calls. Requiring you help here.

Thanks & Regards,

Thilak.

Aaron Harrison · ‎07-10-2015

Hi

Yes, both those are concerns with simple text files.

You should consider using a database to write the entries to.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

View solution in original post

Aaron Harrison · ‎07-10-2015

Hi

Yes, both those are concerns with simple text files.

You should consider using a database to write the entries to.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

thilak.udhagairajagopal1 · ‎09-27-2015

Thanks Aaron, we used database integration to achive this.

Aaron Harrison · ‎09-28-2015

Great stuff... glad you have that working.

Aaron

Please remember to mark questions 'answered' when appropriate to highlight useful content.

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!