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6509E log %C6KENV-SP-4-FANCOUNTOK

Bilal Nawaz
VIP Alumni
VIP Alumni

Hi Team,

 

Had these messages come up on a 6K, wondering if there is a bug for it. I've tried looking but cant find anything similar to this.

 

Thank you

Bilal

 

Jul 13 15:07:24.610: %SNMP-5-CHASSISALARM: Chassis Alarm Trap: tmpAlarm(OFF), minorAlarm(ON), and/or majorAlarm(OFF)
Jul 13 15:07:24.598: %C6KENV-SP-4-FANCOUNTFAILED: Required number of fan trays is not present
Jul 13 15:08:37.667: %SNMP-5-CHASSISALARM: Chassis Alarm Trap: tmpAlarm(OFF), minorAlarm(OFF), and/or majorAlarm(OFF)
Jul 13 15:08:37.659: %C6KENV-SP-4-FANCOUNTOK: Required number of fan trays is present
Jul 13 15:08:47.679: %SNMP-5-CHASSISALARM: Chassis Alarm Trap: tmpAlarm(OFF), minorAlarm(ON), and/or majorAlarm(OFF)
Jul 13 15:08:47.667: %C6KENV-SP-4-FANCOUNTFAILED: Required number of fan trays is not present

 

Cisco IOS Software, s72033_rp Software (s72033_rp-IPSERVICESK9-M), Version 15.1(2)SY4a, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Mon 22-Dec-14 15:05 by prod_rel_team

ROM: System Bootstrap, Version 12.2(17r)SX5, RELEASE SOFTWARE (fc1)

 UKLDNGSBS04 uptime is 8 weeks, 1 day, 7 hours, 27 minutes
Uptime for this control processor is 8 weeks, 1 day, 7 hours, 26 minutes
System returned to ROM by reload at 07:45:23 BST Sun May 17 2015 (SP by reload)
System restarted at 07:48:28 BST Sun May 17 2015
System image file is "sup-bootdisk:s72033-ipservicesk9-mz.151-2.SY4a.bin"
Last reload reason: Reload Command

show environment
environmental alarms:
system minor alarm on operating fan count (raised 00:00:25 ago)

backplane: operating clock count: 2
  operating VTT count: 3
  operating fan count: 0
 
fan-tray 1:
  fan-tray 1 type: WS-C6509-E-FAN
  fan-tray 1 mode: Restricted-power
  fan-tray 1 fan-fail: OK
VTT 1:
  VTT 1 OK: OK
  VTT 1 outlet temperature: 30C
VTT 2:
  VTT 2 OK: OK
  VTT 2 outlet temperature: 27C
VTT 3:
  VTT 3 OK: OK
  VTT 3 outlet temperature: 28C
clock 1:
  clock 1 OK: OK, clock 1 clock-inuse: in-use
clock 2:
  clock 2 OK: OK, clock 2 clock-inuse: not-in-use
power-supply 1:
  power-supply 1 fan-fail: OK
  power-supply 1 power-input: AC high
  power-supply 1 power-output-mode: high
  power-supply 1 incompatible with fan: OK
  power-supply 1 power-output-fail: OK
 
power-supply 2:
  power-supply 2 fan-fail: OK
  power-supply 2 power-input: AC high
  power-supply 2 power-output-mode: high
  power-supply 2 incompatible with fan: OK
  power-supply 2 power-output-fail: OK
 
module 1:
  module 1 power-output-fail: OK
  module 1 outlet temperature: 50C
  module 1 inlet temperature: 26C
module 3:
  module 3 power-output-fail: OK
  module 3 outlet temperature: 42C
  module 3 inlet temperature: 25C
module 5:
  module 5 power-output-fail: OK
  module 5 outlet temperature: 36C
  module 5 inlet temperature: 25C
  module 5 device-1 temperature: 29C
  module 5 device-2 temperature: 32C
  module 5 asic-1 temperature: 55C
  module 5 asic-3 temperature: 39C
  module 5 asic-4 temperature: 53C
  module 5 RP outlet temperature: 27C
  module 5 RP inlet temperature: 27C
  module 5 EARL outlet temperature: 30C
  module 5 EARL inlet temperature: 24C
module 6:
  module 6 power-output-fail: OK
  module 6 outlet temperature: 34C
  module 6 inlet temperature: 24C
  module 6 device-1 temperature: 28C
  module 6 device-2 temperature: 30C
  module 6 asic-1 temperature: 56C
  module 6 asic-3 temperature: 40C
  module 6 asic-4 temperature: 51C
  module 6 RP outlet temperature: 27C
  module 6 RP inlet temperature: 27C
  module 6 EARL outlet temperature: 31C
  module 6 EARL inlet temperature: 26C
module 9:
  module 9 power-output-fail: OK
  module 9 outlet temperature: 46C
  module 9 inlet temperature: 26C


chassis connector rating: 1302.00 Watts (31.00 Amps @ 42V)
chassis auxiliary connector rating: 2016.00 Watts (48.00 Amps @ 42V)
module 1
  module 1 connector rating: 2016.00 Watts (48.00 Amps @ 42V)
  module 1 power consumption:  325.50 Watts ( 7.75 Amps @ 42V)
module 3
  module 3 connector rating: 2016.00 Watts (48.00 Amps @ 42V)
  module 3 power consumption:  325.50 Watts ( 7.75 Amps @ 42V)
module 5
  module 5 connector rating: 1260.00 Watts (30.00 Amps @ 42V)
  module 5 power consumption:  338.10 Watts ( 8.05 Amps @ 42V)
module 6
  module 6 connector rating: 1260.00 Watts (30.00 Amps @ 42V)
  module 6 power consumption:  338.10 Watts ( 8.05 Amps @ 42V)
module 9
  module 9 connector rating: 2016.00 Watts (48.00 Amps @ 42V)
  module 9 power consumption:  325.50 Watts ( 7.75 Amps @ 42V)

chassis per slot cooling capacity: 70 cfm
ambient temperature: < 55C
  module 1 cooling requirement: 70 cfm
  module 3 cooling requirement: 70 cfm
  module 5 cooling requirement: 35 cfm
  module 6 cooling requirement: 35 cfm
  module 9 cooling requirement: 70 cfm

 

Please rate useful posts & remember to mark any solved questions as answered. Thank you.
5 Replies 5

Mark Malone
VIP Alumni
VIP Alumni

Hi cant see anything either on release notes for bug in that version, have you tried to reseat the psu blocks see if alerts still comes up ?

 

Error Message    %C6KENV-4-FANCOUNTFAILED: Required number of fan trays is not present 

Explanation    The system is missing the number of required fan trays to operate properly. Although this is a minor alarm, system components could overheat and be shut down.

Recommended Action    Insert the required fan tray as soon as possible.

Hi Mark, thanks for replying.

Our datacenter team are planning a replacement tomorrow. It's really odd because no one has been near this 6K in weeks.

Hopefully the logs will clear out after a re-seat / replacement :-)

Bilal

Please rate useful posts & remember to mark any solved questions as answered. Thank you.

Hi Bilal,

Looks to me a bad FAN TRAY. You may replace and check if it clears.

 

Thanks,

Madhu.

Very odd, because messages have stopped since 1AM this morning! No one has touched the 6K yet.

Please rate useful posts & remember to mark any solved questions as answered. Thank you.

Thats a strange one alright and all your fans still show ok has this gone from output now ---system minor alarm on operating fan count (raised 00:00:25 ago)

Did anyone throw eyes on the actual PS while the alarms were coming in just to see if there was a red led and if they have switched back to green now since alarms stopped?

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