Call routing based on ANI in UCCX.

Rohit Khajuria · ‎07-28-2015

Hi All

I have a query. Is it possible to route the calls in UCCX Script with reference to the number dialled (ANI).

I mean, Lets say we have three regions say India, China and Japan and we have three different numbers for every region. 1001 for India, 2001 for China and 3001 for Japan. Now if someone from Japan dial 3001 , the call should directly hit the Japan CSQ in the script and same should go with India and China . (Script contains three CSQ, each one for India, China and Japan).

Please suggest.

Thanks all in advance !!!

Manish Gogna · ‎07-29-2015

Hi Rohit,

Check the following post with similar query

https://supportforums.cisco.com/discussion/11869886/uccx-85-ani-based-routing

Manish

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Rohit Khajuria · ‎07-29-2015

Thanks Manish !!! But Still I need some info in more detail .

It will be helpful if someone share some sample script with me having same logic .

Thanks !!