visual voicemail 8841

Bernece Johnson · ‎08-20-2015

We are running CUCM 10.5 and are replacing our 7962 phones with 8841s. The phones work fin, except I am unable to get visual voicemail to work on the new phones. Has anyone been able to get this to work?

Thanks

Rob Huffman · ‎08-20-2015

Hi Bernece,

I'm guessing the issue relates to this bug;

Documentation : missing configuration steps visual VM on 88xx phones

CSCuq94508

Symptom:
Documentation : "VVM client on 88xx is not supported as a midlet"

Conditions:
Document needs to be updated specifying a note that "VVM client on 88xx is not supported as a midlet"

Visual Voicemail is supported on 8861 phone but not as a midlet.
In order to use VVM, it is required to create additional service and subscribe it to the phone instead of Visual Voicemail service used on other phones.

Workaround:
None

Cheers!

Rob

Bernece Johnson · ‎08-20-2015

So there is not other way to configure VVM other hand with a midlet?

jb_miller · ‎03-23-2016

I know this post is a bit old, but I was sort of able to get Visual Voicemail working on an 8851 phone. I can see the messages from the phone but can not get the voicemail to play. I am hoping someone can help me with that.

To configure Visual Voicemail for 8851 (assuming it will work with 8841 as well) go to DEVICE>DEVICE SETTINGS>PHONE SERVICES. Click ADD NEW

Service Name: VisualVoicemail

Service Description: XML Version of Visual Voicemail

Service URL: Application:Cisco/VisualVoiceMail

Service Category: XML Service

Service Type: Messages

Service Vendor: Cisco

Parameters:

Parameter Name: call_connect_delay

Parameter Display Name: Call Connect Delay

Default Value: 1000

Parameter Description Call Connect Display

Parameter Name: log_level

Parmeter Display Name: Log Level

Default Value: info

Parameter Description: Level of Logging

Parameter Name: voicemail_server

Parameter Display Name: Voicemail Server

Default Value: IP of the CUC Server

Parameter Description: IP of the CUC Sever.

Hope this is useful for someone.

shamkumar · ‎07-25-2016

Awesome! Its working for me..Thank you.

Pakirathan Paramanathan · ‎08-22-2015

Yes this works on 8861 via new service and subscribe

Paul Freiberg · ‎09-30-2015

Hi,

I used this manuals:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8811_8841_8851_8861/10_5/english/adminguide/P881_BK_C0632068_00_cisco-ip-phone-8811-8841/P881_BK_C0632068_00_cisco-ip-phone-8811-8841_chapter_01011.html#P881_TK_SC40B712_00

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cupa/visual_voicemail/8-5/install/guide/vv_install/configure.html

the VVM midlet works but I can not play the records: "unable to play message"

We opened a case, I will response to you.

Paul Freiberg · ‎10-20-2015

Hi all,

our VisualVoiceMail works with 8841.

Just configure like described in the manuals I posted before.

TAC found that the route pattern to the Visual Voicemail Reverse TRAP was not Urgent Priority! We just had to change it.

Paul Freiberg · ‎08-21-2015

I can not click on the button "Ihave this problem too".

So I let you know I have this problem too ;)