Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
1587
Views
0
Helpful
2
Replies

Can't make an outside phone call with Cisco Jabber 10.5.1 when connected via VPN

je.ramirez
Level 1
Level 1

‎08-25-2015 08:33 AM - edited ‎03-18-2019 11:37 AM

Having the following issue:

 

I'm connected to company network via Cisco AnyConnect Secure Mobility Client.

Connected to IP phone via Cisco Jabber 10.5.1.

Can make an internal call to any company phone number, but NOT to an outside phone number.

We use the # key when I'm at the office to make outside calls, but that doesn't work via VPN.

 

Any help would be appreciated.

jer

Labels:
0 Helpful
2 Replies 2

Chris Deren
Hall of Fame
Hall of Fame

‎08-25-2015 09:01 AM

Sounds like your CUCM is configured to use device mobility and local route group routing and roaming device pool does not allow PSTN access. To confirm find the device in CUCM, select it and click "View current device mobility settings" URL link, check if there is a "roaming device pool" selected.

0 Helpful

je.ramirez
Level 1
Level 1
In response to Chris Deren

‎08-26-2015 09:41 AM

okay, trying to get the IP address for this:

 

 

Preview file
11 KB
0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents