hello Sandra 

Thanks for your collaboration, I checked if I have the permits and according to the website i have the permits. 

In this moment the website doesn't respond very well, frequently throws errors or keeps it  loading indefinitely. i don't know  if this could be the mistakes reason. 

let me know if i can do anything else to fix this situation 

best regards  

I am also having the exact same issue. We have double checked that we have the correct permissions, and tried with multiple users on multiple browsers with the same problem. It seems like perhaps the website coding is having troubles - many of the drop downs are incorrectly labeled, and every page has "You are not entitled to access this content.". Do we need to wait a certain amount of time after signing up for the portal to go live? Or are we just experiencing some technical difficulties?

Once you confirm that you do have access in CSAM to the portal note the following:

1. Preferred browser is Chrome followed by Firefox

2. It takes approximately 24-48 hours to sync from CSAM to the Portal

3. Try to clear your cache and cookies in the preferred browser and attempt to log in

Here are details about the different roles for access. Associating users to your company is one part, the second is the Role for SNTC (Customer Admin, Customer User). Without granting the User Role, you will not be able to obtain access to the portal.

This is not the same as associating a CCO to a contract.

https://supportforums.cisco.com/video/12565981/getting-started-sntc-user-registration

If you have an active NLS1 Contract, you can also open a TAC Case for additional support.

Hi Jose,

Could you please follow the below steps to log in to CSAM UI and add the user:

1. Please clear the Cookies and history of you browser and close the browser.

2. Then please type http://tools.cisco.com/CDCEB or the URL provided to you to login to CSAM tool.

3. If you have the DA access for your company please perform “User-Company Associations”.  Steps to perform

   1. User-Company Associations -> Associate User to My Company -> Search by Cisco User ID or Email -> Click on Next button on Right side of the screen ->Click Finish Button

4. After Point#3, popup window will appear, you can select “Yes” or “No”, if you select “No” then follow completed point#5, else Please follow red marked.

5. After Point#3, then “User-Role Assignments”, Steps to perform

6. User-Role Assignments -> Assign Roles to Users à Search by Cisco User ID or Email ->Click on Submit button -> Select Checkbox on the same page -> Click on Next button on Right side of the screen -> Select role “Customer Administrator”  OR “Customer User” ->Click Finish Button on right side of the screen.

Please revert in case still you have issue(s) with CSAM UI and user assignment .

Regards

Pamela

Hi Pamela, thank you for your collaboration.

I did all the steps like you recommended me, unfortunately i have the same error in the platform (i'm adding a image in the message with the error).

Please, let me know what i need to do to fix this situation, thanks in advance.

Best Regards

José González

Hi Jose ,

Please allow me some time as I have provided the screen shot shared by you to respective team,  to get the next step , I will continue to provide you an update on this thread .

Regards

Pamela

Hello Jose ,

I am still on discussion with team on the issue and trying to get the solution for the same , I will keep you posted on the same as soon as I get the update from team .

Regards

Pamela

Hi Pamela

Yes, you are right, the issue has been solved and i was able to use the SNTC portal and the collector software.

thank you for all your collaboration in this case with cisco TAC.

Best Regards

José Ignacio González

Hello Jose,

Thanks for reaching out to us , We are looking into the situation and we will keep you posted with an update shortly .

Thanks

Pamela

Hello Pamela,

I still haven't solved this situation. but now in the Cisco Services Access Management portal, when I try to assign roles to users,  the portal throws an error and I cant try to work  with other users. 

I Don't Know if my user like administrator has a problem, please let me know what I need to do to fix this situation.

Best Regards.    
 
José Ignacio 

Hi Jose ,

I understand the concern , please allow me some time to give you updates on this situation , I am looking into this issue and will keep you posted on the same with the steps (in case of any) that you need to follow .

Regards

Pamela