Cisco Unity Connection we are unable to record any voice message

James · ‎08-31-2015

Hi,

We are facing Some with Unity Connection server, we are Unable to record voice messages through Any call handler option.

Getting error messages for Java updates.

What need to be done now. Kindly help me out with this.

Chris Deren · ‎08-31-2015

There are many previous threads on this topic, Cisco does need to change the dependency on Java as this gets messed up with every updates. You will have best results with Java 6, so I suggest you downgrade your Java version.

Mohammed al Baqari · ‎08-31-2015

Agreed with version 6. This almost works with every Java app. But I see the direction moving towards java consoles instead of away from them

James · ‎08-31-2015

I m getting these errors. Kindly find the screen shot and let me know whether this issue can be resolve via updating JAVA 6 or i have to do something else.

Mohammed al Baqari · ‎09-03-2015

Worth giving a try and downgrade to version 6.

James · ‎09-03-2015

Downgrading to java version 6 is not possible for us.

Is there is any other option?

sbosworth343 · ‎08-31-2015

I gave up on using the web interface on Unity and instead use this tool:

http://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html

It works very well for managing audio on call handlers as well as user mailboxes.

James · ‎08-31-2015

Hi,

So instead of running unity on web browser i should download this application?

James · ‎09-03-2015

Hi,

I am facing a error while running this tool.

Please check the screenshot and let me know what to do.

Chris Deren · ‎09-03-2015

Did you follow the directions on setting up UCXN to allow this? There are steps you need to take, service to start, etc.

James · ‎09-03-2015

Hi,

I am facing a error while running this tool.

Please check the screenshot and let me know what to do.

Kindly help.