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Can a deleted Voice mail be recovered?

Luis Blanco
Level 1
Level 1

One of our user deleted a voice mail 3 weeks ago.  He/She wants to recover/undelete that email.  Is that possible>

1 Accepted Solution

Accepted Solutions

ndehmer
Level 4
Level 4

Depends on the aging policy applied to the user.   Verify which policy is applied under the end user  Edit \ Mailbox.  Then look at that aging policy under the Message Store \ Message Aging \ Aging Policies.   There should be a section for Permanently Delete Messages in the Deleted Items Folder.  This will tell you how long it saves tem after deleting them.   More than likely it is gone already, as I think the default is 15 days I think.  If you have a backup from when the message was left, and you have the resources, you can try a offline restore to recover.

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1 Reply 1

ndehmer
Level 4
Level 4

Depends on the aging policy applied to the user.   Verify which policy is applied under the end user  Edit \ Mailbox.  Then look at that aging policy under the Message Store \ Message Aging \ Aging Policies.   There should be a section for Permanently Delete Messages in the Deleted Items Folder.  This will tell you how long it saves tem after deleting them.   More than likely it is gone already, as I think the default is 15 days I think.  If you have a backup from when the message was left, and you have the resources, you can try a offline restore to recover.

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