Intermittent: when caller dials extension from call handler it goes to different extension

Randle Rivers · ‎08-31-2015

Only one person has reported this and and for a while i thought he was just fat fingering the phone but im starting to think he isnt. When he calls in and dials an extension(101,102,103) it will transfer him to 100. this doesnt happen all the time so its hard to test. the only difference i could think of is the speed that he dials the extension. Ive asked him if he is dialing the extension too fast and waiting for his response. Im thinking that if he is dialing too fast that CUC isnt detecting all the DTMF and then just matching the closest thing to it? has anyone else had this problem or can think of what could be doing it?

Thanks

Carlo Poggiarelli · ‎08-31-2015

Hi.

What is your CUC integration type?

SIP or SCCP?

Please let me know

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

Randle Rivers · ‎08-31-2015

SCCP

Mohammed al Baqari · ‎08-31-2015

Is this CUCM or CME deployment? If CUCM try to get the traces within approx window of his dialing using RTMT.

Randle Rivers · ‎09-01-2015

cucm 10

2168805>395>101 but the call went to 100 instead

happened at ~3:01

edit: sorry, doesnt seem like the file uploaded

thanks

Carlo Poggiarelli · ‎09-01-2015

Hi

Please download port status remote monitor tool from this link

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

Test a call and post the result

Thanks

Redards

Carlo

Please rate all helpful posts "The more you help the more you learn"