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UCCX 10.6 - Estimated Wait time

jeffrey-young
Level 1
Level 1

All,


Good afternoon.  I"m working on a script (subflow) that plays the estimated wait time.  I have reviewed numerous posts within the forum and cannot figure out where my error is.  The main script calls the subflow fine, and I get to the point where it plays my prompt that says "all of our agents are currently busy, your estimated wait time is" then it rings and plays the system difficulty message.

 

Any assistance would be great.  I appreciate it!

2 Replies 2

Hello.

Correct me if i'm wrong. Your script plays prompt AvgWaitTimePrompt. On next prompt TimeInSeconds you get an error.

Please show TimeInSeconds variable value?

That is correct, it fails when it gets to the TimeInSeconds.  TimeInSeconds is a prompt.  Which now that i type it seems like it should be an int.

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