Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
420
Views
0
Helpful
1
Replies

Jabber - Unable to log in since changing username in AD

JibbaJabber1
Level 1
Level 1

‎10-13-2015 06:56 AM - edited ‎03-17-2019 05:35 PM

Hi

We changed an existing users login ID in AD and since then she cant log into Cisco Jabber (10.6.0).

The account was fine before and we have attempted to log in on an alternative PC etc...

It maybe due to the fact that we added a '-' to the userID?

or the fact that Jabber doesn't like the userID being changed full stop?

any ideas?

thanks

 

Labels:
0 Helpful
1 Reply 1

chandra_827
Level 1
Level 1

‎10-13-2015 08:45 AM

In my past experience, Jabber is hosted in Clound and the any change to the ID needs to be synced correctly. I would suggest to check the ID and its association to the cluster you are tryin to login using the AD. This would mostly likely fix the issue. Thank you

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents