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After upgrade from VSM 7.5.1 to 7.7 my 5011 series cameras say Device HwID Mismatch

ANTHONY BASTIAN
Level 1
Level 1

I upgraded to 7.7 with no issues however a handfull of my 5011 cameras are in critical state with the Error "Operation failed: Media server reported the error Failed to update device (Device HwId mismatch.)." The cameras are on the current FW (1.6.7). I tried to replace the config and repair the config and nothing works. However I can replace the camera and select new camera and just put its info back in and that works. Looking for a faster solution.

1 Reply 1

Scott Olsen
Level 6
Level 6

Definitely sounds like a bug.  According to the release notes, your cameras should be supported.  Wish I had something actually useful for you.  TAC?

Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web: www.bulletproofsi.com