Hi Marcos,

As per the MRA troubleshooting guide for this kind of error:

Remediation

1. Verify that the Username/Password entered under the Provisioning page on the TC endpoint is valid.
2. Verify credentials against the CUCM database.
   1. Version 10 - use the Self Care Portal
   2. Version 9 - use the CM User Options

The URL for both portals is the same: https://%CUCM%/ucmuser/

If presented with an insufficient rights error, ensure these roles are assigned to the user:

• Standard CTI Enabled
• Standard CCM End User

http://www.cisco.com/c/en/us/support/docs/unified-communications/expressway/118696-config-cucm-00.html#anc24

Can you check if the error is exactly the same as mentioned in the above doc.

Manish

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