Hi Terry,

Quality Manager does support redundancy within UCCX cluster, however integration with multiple UCCX clusters does not seem to be supported as per documentation. As per UCCX SRND

When deploying Quality Management and Workforce Management with Unified CCX, consider the following guidelines:

• Quality Management and Workforce Management must be installed on separate servers from each other and Unified CCX. No form of co-residency is supported in this release with any other software, such as installing on Unified CCX or installing both Quality Management and Workforce Management on the same server.
• WFO products do not provide redundancy. However, note that both Quality Management and Workforce Management do support redundant Unified CCX environment and are able to switch to a secondary or backup system upon failure of the primary Unified CCX system.
• Unified CCX does not support the use of third party applications (for example, using TAPI) to control its devices.
• For more deployment information about Workforce Management and Quality Management, refer to the Cisco Workforce Optimization System Configuration Guide available at the link: http:/​/​www.cisco.com/​en/​US/​products/​ps8293/​products_​implementation_​design_​guides_​list.html

Manish