Cisco C20 boot failure

renat.matveev · ‎01-13-2016

Good day, everyone.

I have a problem with Cisco C20 device. It is connected now by serial cable and not booting.

By mistake it was done erase all in console.

Now, if I trying to flash it via SFTP (only pkg), there is an error in the end:

ORION> setenv serverip xx.xx.xx.xx
ORION> setenv tftp_path pkgfile
ORION> setenv saturnpkg s52000tc7_3_4.pkg
ORION> run pkgex
BOOTP broadcast 1
DHCP client bound to address xx.xx.xx.xx
Unmounting yaffs2 mount point /flash

NAND erase: device 0 whole chip
Skipping bad block at 0x10000000
Skipping bad block at 0x10040000
Skipping bad block at 0x32ac0000
Skipping bad block at 0x47940000
Skipping bad block at 0x49180000
Skipping bad block at 0x4bfc0000
Erasing at 0x7ffc0000 -- 100% complete.
OK
Mounting yaffs2 mount point /flash
Mount point name already used
Using TSEC0 device
TFTP from server xx.xx.xx.xx; our IP address is xx.xx.xx.xx; sending through gateway xx.xx.xx.xx
Filename 'pkgfile/s52000tc7_3_4.pkg'.
Load address: 0x2000000
Loading: #################################################################
....
#################################################################
############################################################
done
Bytes transferred = 334339187 (13ed9c73 hex)
Download pkgextract.elf from tftp to 0x1000000
Using TSEC0 device
TFTP from server xx.xx.xx.xx; our IP address is xx.xx.xx.xx; sending through gateway xx.xx.xx.xx
Filename 'pkgfile/pkgextract.elf'.
Load address: 0x1000000
Loading: *
TFTP error: 'File not found' (1)
Not retrying...
## No elf image at address 0x01000000
image1 is not a directory
Reprogram NOR from /flash/image1
Un-Protected 1 sectors

. done
Erased 1 sectors
Copy /flash/image1/bootsw to 0x01000000... File not found
Error running 'loader'
Copy /flash/image1/pkgextract.elf to 0x01000000... File not found
Error running 'loader'
File /flash/image1/S01710.bin.wrapper not found
ORION>

I cannot find needed files: pkgextract.elf and u-boot.bin, which are described in all manuals about flashing this device by SFTP.

Please help

Randy Valverde Rojas · ‎01-13-2016

Hello Renat,

I would suggest to open a service request and get these files through TAC, the procedure is a bit critical and if done incorrectly or on other codecs could actually break them to an unbootable (and RMA necessary) position which is something we would like to avoid, so having the files posted to the support forums might not be the best way to go.

Depending on the time you open the service request, it will probably land on my team so feel free to send me an e-mail when you do open the service request and i'll expedite the resolution.

Sorry i wasn't able to provide the files but hope I was able to point you on the right direction.

Aman Soi · ‎01-13-2016

Hi Renat,

were u trying to upgrade the image, then ,you should have opted for upgrade through GUI.

regds,

aman

renat.matveev · ‎01-13-2016

It isn't booting to GUI, because /flash/image1/ is erased...

renat.matveev · ‎01-13-2016

If I can... Device is old, not on warranty (it has logo Tandberg on in, not Cisco) and I have no access to TAC, unfortunately. Can you please send me these files on mail?

Wayne DeNardi · ‎01-13-2016

Did you try using the 'selectsw' command to try to swap the software images - this may be easier if there is a 2nd software image on the device.

Wayne
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Wayne
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renat.matveev · ‎01-13-2016

Yes, but this device had only one image. Before clearing flash by mistake, I tried selectsw, and in output was only "image1". Now there is no at all images