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Cisco ICM CVP Post Call Survey

Srinivas Divakar K
Level 1
Level 1

‎01-21-2016 08:21 AM - edited ‎03-14-2019 03:41 PM

Call flow : Customer Incoming  call --> If User prefer to participate in Post call Survey --> Agent A(Jr.Level) answers the call --> Then Transfers to Agent B( Sr. Level) for further assistance ..We want to see a Survey report in CUIC correlating to Agent B ????

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2 Replies 2

Gergely Szabo
VIP Alumni
VIP Alumni

‎01-22-2016 09:19 AM

Hi,

what are you interested in, in particular?

G.

0 Helpful

Srinivas Divakar K
Level 1
Level 1
In response to Gergely Szabo

‎01-23-2016 10:21 AM

basically i want to see Customer phone number , Agent A extension & Agent B extension in CUIC report ..Thanks in advance

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