02-03-2016 11:12 PM - edited 03-17-2019 05:44 AM
Hello,
I am using CUCM 9.1.2 .
Call park feature does not work only in 1 branch . It configured the same as every other branch .
It configured to specific number .
Any idea ?
02-03-2016 11:40 PM
Wht exactly is not work in Call Park. More details will help.
Regrds
Deepak
02-03-2016 11:56 PM
All the phone in the branch get the error "no park number available"
02-04-2016 12:13 AM
Please note that the call park numbers are node specific and you will need to specify a unique range for all the nodes. Its quite possible that the users for which it is not working does not have this configured for their respective CM server.
Regards
Deepak
02-04-2016 12:19 AM
I am not I fully understand . The phones and call park number assinged to the same sub .
Is that what you meant ?
02-04-2016 12:26 AM
The call park range is selected from the list of servers where the call originates. For example, if phone A (registered to node A) calls phone B (registered to node B) and the phone B user presses Park, phone B requires a call park range in the CSS that resides on node A. In a multinode environment where phones and gateways communicate with various nodes and where calls that originate from any server may need to be parked, the phones require a CSS that contains call park ranges from all servers.
On the Call Park configuration page, you get the option of choosing the CM from the drop down, make sure you configure the unique range for all the CM servers in cluster.
Regards
Deepak
02-04-2016 02:10 AM
It unique number .
Seems to be configured fine .
02-04-2016 02:13 AM
Did you check if the phone had required CSS to reach the Call Park number range configured on the server from which the call is originating.
Regards
Deepak
02-04-2016 05:13 AM
Ok so now I realized it's not working to some of the branches .
02-04-2016 05:51 AM
You can change the service parameters to make it so the ranges are clusterwide, and you don't need to define one range per node.
02-04-2016 03:03 AM
Hi,
As deepak suggested
1. Check that call park DNs are configured in each node in your CUCM cluster
2. Make sure that Branch Phones CSS can see the park DNs
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