Video On Hold Problem

alpert dalimunte · ‎02-04-2016

Dear guys,

i have installed mediasense to using Video On Hold,

i have follow step by step the instructions to use Video On Hold,

but the video cannot show when hold the calling.

please help

Thanks alpert

Deepak Rawat · ‎02-05-2016

Did you try to use the sample Video that comes out of the box with MS just to ensure there are no issues with the video file you uploaded to MS. Also the calling endpoint should be video enabled of course.

Regards

Deepak

alpert dalimunte · ‎02-08-2016

thanks for reply,

yes i did..no issue...video can play out MS...

Thanks Alpert

Wayne DeNardi · ‎02-08-2016

The video needs to be a .mp4 file. It must meet the following specifications:

The file must contain one audio track and one video track
The video must be encoded using H.264
The audio must be encoded using AAC-LC
The audio must be monoaural
The entire .mp4 file size must not exceed 2GB.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.

Wayne

Please remember to mark helpful responses and to set your question as answered if appropriate.