CIVS - IPC - 4500E issue

haibat mirzania · ‎03-11-2016

Hello Support

One of my camera ( CIVS - IPC - 4500E) has issue. I try to delete it and add again to VSM but still same.

can some one help me to solve this issue?

Please find attached screenshot.

Nicholas Hood · ‎03-14-2016

Have you tried to update or replace configs first. It sounds like the media server has a different config than the camera and by running one of the above commands will fix that issue, then you can proceed to delete.

haibat mirzania · ‎03-15-2016

Hello

I didn't change anthing in VSM, and also tried to update or replace config but same.

Also I tried to see stream on Web browser, but it not showing anything?

Do you think its hardware issue?

Scott Olsen · ‎03-16-2016

I would say that if you cannot obtain a live feed from the camera UI itself first, it may just be a camera issue. You should contact Cisco TAC and open a support case.

Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web: www.bulletproofsi.com

StephanMC · ‎03-17-2016

reset the camera first and see if it comes back up. If not go with Scotts reply and see if its under warranty with TAC.

Scott Olsen · ‎03-14-2016

Is there anything on the network side that would prevent the VSMS instance from actually obtaining the video feed from the camera?

Also, I recommend trying one of the initial, default camera templates as opposed to anything custom to eliminate it actually being some quirk of stream configuration that the camera could be taking issue with.

Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web: www.bulletproofsi.com

haibat mirzania · ‎03-15-2016

Hello

First of all thanks for your reply.

I have another 22 cameras that working fine (in this network only I have cisco switch), this one also was working for 2 years but suddenly stop and show me this error. I did your recommend but still same.