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CSR1kv - License registration pending for long time

Karthikeyan Kuppusamy
Cisco Employee
Cisco Employee

‎04-15-2016 12:50 AM - edited ‎03-12-2019 07:21 AM

Hi

I have downloaded license token for CSR1000v and i have installed the license using the below step. 

CSR1000v-1#license smart register idtoken xxxxxxxxxxxxxxxxxxxxxxxx force

I have saved the configuration and rebooted the device. But still im getting the below status of license

CSR1000v-1#sh license all
Smart Licensing Status
======================

Smart Licensing is ENABLED

Registration:
Status: UNREGISTERED - REGISTRATION PENDING
Export-Controlled Functionality: Not Allowed
Initial Registration: First Attempt Pending

License Authorization:
Status: No Licenses in Use

License Usage
==============

No licenses in use

It is showing "Registration Pending" for more than two days. Am i missing any other steps here. 

Please help me if someone knows this issue.

Thanks,

Karthikeyan

4 people had this problem
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3 Replies 3

tbanuelo
Cisco Employee
Cisco Employee

‎04-25-2016 10:49 AM

Hello Karthikeyan

Is the smart call home CLI configured on your CSR?

http://www.cisco.com/c/en/us/td/docs/routers/csr1000/software/configuration/csr1000Vswcfg/licensing.html#37552

Please make sure that your CSR can also reach the internet in order to establish and complete the license activation handshake with Cisco Smart Account server

Regards

0 Helpful

caid-iops
Level 1
Level 1
In response to tbanuelo

‎06-07-2017 03:10 AM

I'm getting the same issue.  This is for a CSR 1000v in Microsoft Azure.  It has no particular restriction on outbound traffic, and I am able to connect to it over the Internet via SSH fine and can ping 8.8.8.8 ok.

How long might one expect this to take?

Any specific ways to troubleshoot this beyond checking the config is correct (I think it is, although Cisco's documentation uses examples that look wrong to me - I used the http keyword rather than the email keyword in the docs).

Here's my call-home config:

call-home
 profile "caid-iops"
 destination transport-method http
 no destination transport-method email
 destination address http https://tools.cisco.com/its/service/oddce/services/DDCEService

Here's license status:

CSR-1000v# show license status
Smart Licensing is ENABLED
Registration:
 Status: UNREGISTERED - REGISTRATION PENDING
 Export-Controlled Functionality: Not Allowed
 Initial Registration: First Attempt Pending
License Authorization:
 Status: No Licenses in Use
0 Helpful

aamilbur
Cisco Employee
Cisco Employee
In response to caid-iops

‎08-20-2018 08:03 AM

I have the exact same issue.  No problem reaching the internet.  What was the fix?

0 Helpful
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