Hello, I have an agent who's CAD will stop working and close at minimum twice a day.
She stated a call will come in and she'll answer. Her CAD will gray out, freeze and a message will popup, (below screenshot). She won't lose the call but when she completes the call CAD will terminate and will not reopen. She has to double click the desktop shortcut or go through the start menu to reopen. She seems to be the only one this is happening to.
Thank you, any help is greatly appreciated.
Accepted Solutions
Hi Deepak, we uninstalled, deleted all CAD related folders then re-installed. Now when she clicks on workflow buttons it freezes up and closes. I did notice her icons aren't the normal Windows 100% size. They appear to be 125%. The problem is there is no option to change preferences so she couldn't have changed the size setting in the CAD window. When I check Control Panel>Display, her size setting is at 100%.
If you scroll up and look at the original post you'll see her icons are larger than normal but her Windows system settings say otherwise. Could she have changed it somewhere else?
I set up the same workflow in my test agent CAD and you can see my icons are normal size. Can Screen resolution size screw up CAD similarly to Windows default display settings?
