CUC 11- Call Handler Caller input

rramlal · ‎04-25-2016

Hi,

I would like to enter caller input for a department list of up to 11. How is this possible if the caller input goes up to 9?

Jaime Valencia · ‎04-25-2016

It's not possible, you'd need to use 2 call handlers to do that, or shorten that list for just 1-9 options

HTH

java

if this helps, please rate

Rob Huffman · ‎04-26-2016

Hi there,

Like Java nicely noted (+5) this is where you have to get a bit creative when building call trees that require more than 9 caller input options. What I have done in the past was to split the options into multiple groups like;

"Thanks for calling Acme tools sales department"

For agents with last names beginning with A to M - press 1 (routes to call handler 1)

For agents with last names beginning with N to Z - press 2 (routes to call handler 2)

The nice thing about this is when somebody leaves the group at least the re-recording of the greetings only takes half the time :) and callers don't have to listen to such a long list of names which enhances the overall customer experience!

Cheers!

Rob