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Unity 5 CiscoUnity_AvWm events

maloyal
Level 1
Level 1

Hello, i have a Unity 5.0 ES85 and Exchange 2010 SP3 running since bout 2013.

After reboots for monthly updates, 1st Exchange then Unity, unity will continually give this message:

The following Information Store has come back online:

CN=MBX DB,CN=Databases,CN=Exchange Administrative Group (xxxxxxxxxxxxxx),CN=Administrative Groups,CN=xxxx,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=xx,DC=xx,DC=xx

Parent process: CuMDBStoreMonitor.exe

During Unity bootup it sees this message store offline and Unity will keep loggin that event like every 15 secs and no voicemails will deliver. Both servers on the same subnet. Only continually rebooting Unity will get it to work see everything online.

Feels like a MS patch caused this but i can't recall exactly when this started.

Anyone seen this?

Thanks

1 Accepted Solution

Accepted Solutions

Manish Gogna
Cisco Employee
Cisco Employee

Plz check this

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCsx59710/?reffering_site=dumpcr

Bug Search Bug Search - Cisco Systems

CuMDBStoreMonitor repeatedly reporting mailstore has come online
CSCsx59710
Description

Symptom:

Getting the following application log message every 15 seconds. Never see any
indication that the store has gone offline.

2/4/20093:05:57 PM4CiscoUnity_AvWm29017The following Information Store
has come back online: CN=Mailbox Store (SERVER)CN=First Storage Group
CN=InformationStoreCN=INET-SERVER8CN=ServersCN=Main CN=Administrative
GroupsCN=COLLEGECN=Microsoft ExchangeCN=ServicesCN=ConfigurationDC=ohio
DC=edu Parent process: CuMDBStoreMonitor.exe


Conditions:

Unity 5.0(1) on MS Windows Server 2003.
Partner mailstore is Exchange 2003 SP2.

Messages started after a reboot of the server after several months of working
fine.

Workaround:

1) If you stop and start the CuMDBStoreMonitor service, the messages will stop.
But they start again after a reboot.

2) This defect is related to the timing of service startups. The way to fix it
is to change the "Startup Type" of AvMMProxySvr from "Automatic" to "Manual".
When AvMMProxySvr is set to manual, it will be started later by AvCsGateway in
appropriate order and the timing of startup will be right this time.

Manish

View solution in original post

2 Replies 2

Manish Gogna
Cisco Employee
Cisco Employee

Plz check this

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCsx59710/?reffering_site=dumpcr

Bug Search Bug Search - Cisco Systems

CuMDBStoreMonitor repeatedly reporting mailstore has come online
CSCsx59710
Description

Symptom:

Getting the following application log message every 15 seconds. Never see any
indication that the store has gone offline.

2/4/20093:05:57 PM4CiscoUnity_AvWm29017The following Information Store
has come back online: CN=Mailbox Store (SERVER)CN=First Storage Group
CN=InformationStoreCN=INET-SERVER8CN=ServersCN=Main CN=Administrative
GroupsCN=COLLEGECN=Microsoft ExchangeCN=ServicesCN=ConfigurationDC=ohio
DC=edu Parent process: CuMDBStoreMonitor.exe


Conditions:

Unity 5.0(1) on MS Windows Server 2003.
Partner mailstore is Exchange 2003 SP2.

Messages started after a reboot of the server after several months of working
fine.

Workaround:

1) If you stop and start the CuMDBStoreMonitor service, the messages will stop.
But they start again after a reboot.

2) This defect is related to the timing of service startups. The way to fix it
is to change the "Startup Type" of AvMMProxySvr from "Automatic" to "Manual".
When AvMMProxySvr is set to manual, it will be started later by AvCsGateway in
appropriate order and the timing of startup will be right this time.

Manish

Thanks so much! Hopefully this will fix my issue.

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