Solved: Call Disposition for timed out calls in the queue

fabien_damien · ‎05-05-2016

Hello All,

does anyone know what is the call disposition of a call timing out in the queue?

Thanks.

Chintan Gajjar · ‎05-05-2016

you can find them here

http://docwiki.cisco.com/wiki/Router_Error_Codes#EMSG_RTR_MSG_DIALOG_ABORTED:_MessageID.3D0x01C0_RouterErrorCode.3D448

and for the calls aborting because of max queue time the error code would be 499.

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Chintan Gajjar · ‎05-05-2016

does timing out mean customer disconnecting the call in queue?

if yes, then i guess it will be 13. which is too generic to me, alternatively you can check RouterErrorCode available in Route_Call_Detail and combination of both can help you in identifying the cause.

fabien_damien · ‎05-05-2016

Hello Chintan,

Thank you for the answer. not it's regarding the call timing out because of the Router registry setting (timeout of 3600).

Now that you have mentioned the router error codes, do you know where i can find them?

Thanks.

Chintan Gajjar · ‎05-05-2016

you can find them here

http://docwiki.cisco.com/wiki/Router_Error_Codes#EMSG_RTR_MSG_DIALOG_ABORTED:_MessageID.3D0x01C0_RouterErrorCode.3D448

and for the calls aborting because of max queue time the error code would be 499.

fabien_damien · ‎05-05-2016

Thank you Chintan, that was helpful, i was looking for RouterErrorCode=0 which showed in one of the RCD table entries with no luck. i thought the list was not complete. Now i know which error code is associated for queue timeout, thanks again!