Finesse - Average Wait Time Short Term duration

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May 9th, 2016
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We recently migrated from CAD (8.6) to Finesse (10.6SU2) and are seeing if the "Average Wait Time" metric is a good replacement for the "Average Wait Duration" metric in CSD.  One of the differences appear to be that AWT provides a Short Term value and a Long Term value while AWD does not.  From what I can tell, AWD calculates this number throughout the day.  AWT Long Term is calculated over the last 30 minutes and Short Term is calculated over the latest 5, 10, or 15 minutes.  I am trying to figure out how to tell which duration the Short Term calculation is using, but I am coming up empty.  Does anyone know how to tell which value it is using?


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etmarcof Fri, 03/17/2017 - 03:26
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Did you manage to find where you can configure short term for  5, 10 or 15 minutes?


Chris Jacobsen Mon, 05/08/2017 - 11:08
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No, I was never able to figure any of it out, but I believe it can only be done with the stand-alone version of CUIC.


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