Solved: Touch 10 Hang issue

Aman Soi · ‎06-08-2016

Hi ,

we are using SX80 along CTS-CTRL-DVX-10+ .We were facing issue of Touch 10 hanging i.e. a circle keeps revolving on the center with blue screen and nothing happens. After say 2-3 minutes, it comes back on its own.So, we did the RMA of Touch and same issue came back after 10 days.

we are using flat grey Ethernet cable CAB -DV1--12.5M which comes from Cisco

So, we upgraded SX80 version from TC7.3.6 to TC 7.3.6 .But status is still same. We even restarted the box by taking POE cable

Can somebody guide ?

regds,

aman

petark · ‎06-08-2016

Have you tried to change the Ethernet cable?

We had several devices with similar issues and almost always that flat grey cable was the problem.

You can use regular Ethernet cable to test it.

View solution in original post

rsajan · ‎06-08-2016

Hi Aman

Greetings of the day!

You have tried different touch panels with your SX80, and upgraded to latest software version TC7.3.6 as well, but the issue still persists.

I would suggest you to replace the Ethernet cable between the touch 10 device and power injector, and also replace the Ethernet cable between the SX80 Ethernet port and power injector.

Refer to the attached picture.

Either of the 2nd or 3rd Ethernet port can be used for connecting to the touch panel(but not the 1st Ethernet port as it is for LAN)

Do you experience the same issue for both the ports?

Please test this and provide feedback.

Regards

Radhika Sajan

View solution in original post

petark · ‎06-08-2016

Have you tried to change the Ethernet cable?

We had several devices with similar issues and almost always that flat grey cable was the problem.

You can use regular Ethernet cable to test it.

Aman Soi · ‎06-08-2016

thanks for reply. I would check and get back to you. regds, aman

Aman Soi · ‎06-10-2016

I changed both Ethernet cables : one coming from SX80 to Injector and other going out from Injector to Touch 10.

I have kept under observation.

regds,

aman

tsurumi01 · ‎04-07-2019

Hi Aman,

I have same problem.

After replacing the Ethernet cable,
Has the problem been resolved?

Kind regards.

rsajan · ‎06-08-2016

Hi Aman

Greetings of the day!

You have tried different touch panels with your SX80, and upgraded to latest software version TC7.3.6 as well, but the issue still persists.

I would suggest you to replace the Ethernet cable between the touch 10 device and power injector, and also replace the Ethernet cable between the SX80 Ethernet port and power injector.

Refer to the attached picture.

Either of the 2nd or 3rd Ethernet port can be used for connecting to the touch panel(but not the 1st Ethernet port as it is for LAN)

Do you experience the same issue for both the ports?

Please test this and provide feedback.

Regards

Radhika Sajan

Aman Soi · ‎06-08-2016

Hi Radhika,

thanks for inputs.

wud try and let u know.

regds,

aman

rsajan · ‎06-08-2016

Hi Aman

I shall be awaiting further update from your end.

Regards

Radhika Sajan