Solved: cisco im and presence configuration error

ozden ozdugun · ‎06-30-2016

When I try to configure IM and Presence server , the server give this error.

I configured dns server;im and presence server name and ip.

Leszek Wojnarski · ‎06-30-2016

That would depend on DNS server you have, if you have windows DNS server then just follow any guide for creating reverse DNS lookups, like:

https://www.youtube.com/watch?v=wF6jxoY2pBQ

Leszek

View solution in original post

Leszek Wojnarski · ‎06-30-2016

Hi Ozden,

Are you sure that reverse DNS lookup is configured as well? DNS should have forward and reverse entries. So Hostname to IP and IP to hostname. You can check if it's correct indeed using nslookup command on your windows machine.

Here is how you can user nslookup:

https://blog.thesysadmins.co.uk/nslookup-common-usage-examples.html

This error is not very critical for the installation itself, so if you just click Ignore the installation should proceed and then you can fix the issue later. If you continue the installation you have good chance that all will work fine but you might experience issue with replication etc.

So you'd need to fix this anyway.

Leszek

ozden ozdugun · ‎06-30-2016

Hi Lezsek;

I configured dns server ; I can pinging the im &presence server name and nslookup is correct but it couldn't work

Leszek Wojnarski · ‎06-30-2016

How is your Pub defined is it host name or FQDN?

Can you share the output of nslookup?

Leszek

ozden ozdugun · ‎06-30-2016

Leszek Wojnarski · ‎06-30-2016

all those nslookups you've send are forward DNS lookups, you need to check reverse nslookups as well so:

nslookup 192.168.175.252 192.168.180.34

Leszek

ozden ozdugun · ‎06-30-2016

C:\Users\özden>nslookup 192.168.175.252 192.168.180.34
Server: ns-net-01.ntst.local
Address: 192.168.180.34

*** ns-net-01.ntst.local can't find 192.168.175.252: Non-existent domain

C:\Users\özden>

where I create this on the dns server

Leszek Wojnarski · ‎06-30-2016

That would depend on DNS server you have, if you have windows DNS server then just follow any guide for creating reverse DNS lookups, like:

https://www.youtube.com/watch?v=wF6jxoY2pBQ

Leszek

ozden ozdugun · ‎06-30-2016

hi Lezsek

this error

Leszek Wojnarski · ‎06-30-2016

you need to go to CUCM System>Server and add ip address of your CUCM IM&P to the list of servers.

Leszek

ozden ozdugun · ‎06-30-2016

I did This

Aman Soi · ‎06-30-2016

Hi

I was just going this bug which talks about special characters even though version of IMP ,it refers to is 10.5(2) while u are using 10.5(1)

from the attached snapshot, I can see _ under description for the first node. It is not clearly visible. Can u try removing that and check?

Processnode description column regex on IM&P doesn't match one on CUCM

CSCuu65604

Description

Symptom:
IM&P fresh install fails. Error code 35079 seen in installdb logs on IM&P.

Conditions:
'[' or ']' or possibly some of %, \, &, <, > characters found in description of node, added in System->Server page in CUCM admin GUI.

Workaround:
Remove unsupported characters from description field in CUCM's admin GUI (System->Server), for all entries (including CUCM nodes), and re-install IM&P.