Solved: CUE Autoatendand and voicemail question

pawelzwierzynski · ‎07-14-2016

Hi

I'm quite newbie in voice thing but I have to configure couple thing. Please advise how to configure CME and CUE to get below bhhaviour:

- in working hours extensions is forwarded to CUE

- after working hours the same extension is forwarded to voicemail and CUE is sending email notifications about new message.

I now how to forward extension to CUE or voicemail but I get figure out how to forward the same extension onet time to cue and another time to voicmail

Thanks in advance

Brandon Buffin · ‎07-14-2016

Couple of options:

1. If you want to forward the DN to a different location during business/non-business hours, you can use night service to accomplish this. See the following doc for an example - http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel7_0/administrator/script/scripteditor/nssamp.pdf

2. If you want to turn on/off notifications based on time of day, this can be configured in the notifications section of user configuration in CUE. You can specify the days/times notifications should be sent.

Brandon

View solution in original post

Brandon Buffin · ‎07-14-2016

Couple of options:

1. If you want to forward the DN to a different location during business/non-business hours, you can use night service to accomplish this. See the following doc for an example - http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel7_0/administrator/script/scripteditor/nssamp.pdf

2. If you want to turn on/off notifications based on time of day, this can be configured in the notifications section of user configuration in CUE. You can specify the days/times notifications should be sent.

Brandon

pawelzwierzynski · ‎07-26-2016

Thank you, it exactly meet my requirements:)

Regards