ISR 4321 does not display PVDM4-256 in the inventory

a.pednekar · ‎07-15-2016

Hello All,

I have a customer who ordered a ISR 4321 with NIM-4MFT-T1/E1 module, a PVDM4-64 and a PVDM4-256

However while configuring the 3 E1 lines i can configure 2 E1 lines without any issue but when I configure the third E1 line i get a n error that

Not enough DSP resources available
Available resources can only be used to configure 4 channels

I did a show inventory but can see only a PVDM-64 but cannot see the PVDM4-256, I checked inside the cabinet and see only a PVDM4-64 mounted on the NIM card but cannot see the PVDM-256 anywhere onthe board

Am I missing out something here?

Do I need to enable the module or slot, if so how would i know the slot number?

I will put up the screenshots of the inventory output later as currently do not have access to my email.

Meanwhile pleasee guide me so i can figure this one out?

Regards
Alok

Gilmar Silva · ‎07-15-2016

Hello Alok,

It seems to be a hardware issue.

According the document bellow (page 5), you should be able to see a PVDM4-128 in the show inventory output.

http://www.cisco.com/c/en/us/support/docs/routers/4000-series-integrated-services-routers/118792-config-isr-00.pdf

In fact, I have a 4451 with some NIM-8MFT-T1/E1 and I am able to see a PVDM4-256 for each NIM module.

Unfortunatelly, the document does not suggest any step to troubleshoot the PVDM module.

Maybe only a RMA will solve your case.

Regards,

Gilmar Silva

Remember to rate useful answers and mark your question as "answered" if applicable

a.pednekar · ‎07-15-2016

Hi Gilmar,

Thanks for your reply.

You mentioned that you are able to see the PVDM for each NIM module, are you referring to the output of the "show inventory" ?

Also can you tell me if you had to enable it in any way or when you first booted up your VG you were able to see it?

Here is what I see on my VG

--------------------------------------------------------------------
NAME: "Chassis", DESCR: "Cisco ISR4321 Chassis"
PID: ISR4321/K9        , VID: V02, SN: FG09078A4PL

NAME: "Power Supply Module 0", DESCR: "110W AC Power Supply for Cisco ISR 4320"
PID: PWR-4320-AC       , VID:    , SN:

NAME: "Fan Tray", DESCR: "Cisco ISR4320 Fan Assembly"
PID: ACS-4320-FANASSY , VID:    , SN:

NAME: "module 0", DESCR: "Cisco ISR4321 Built-In NIM controller"
PID: ISR4321/K9        , VID:    , SN:

NAME: "NIM subslot 0/1", DESCR: "NIM-4MFT-T1/E1 - T1/E1 Serial Module"
PID: NIM-4MFT-T1/E1    , VID: V03, SN: FOC27596GE9

NAME: "subslot 0/1 db module 0", DESCR: "PVDM4-64 Voice DSP Module"
PID: PVDM4-64          , VID: V02, SN: FOD20165H4

NAME: "NIM subslot 0/0", DESCR: "Front Panel 2 ports Gigabitethernet Module"
PID: ISR4321-2x1GE     , VID: V01, SN: JAB857209EL

NAME: "module R0", DESCR: "Cisco ISR4321 Route Processor"
PID: ISR4321/K9        , VID: V02, SN: FDO404010AR

NAME: "module F0", DESCR: "Cisco ISR4321 Forwarding Processor"
PID: ISR4321/K9        , VID:    , SN:
-----------------------------------------------------------

Regards

Alok

Aman Soi · ‎07-16-2016

Hi Alok,

if ISC Led is Off , that means PVDM is not present on Motherboard.You can refer Table 1-3

http://www.cisco.com/c/en/us/td/docs/routers/access/4400/hardware/installation/guide4400-4300/C4400_isr/Overview.html#80850

regds,

aman

a.pednekar · ‎07-16-2016

Hi Aman

Thanks for your time. i believe the ISC Led is off. However I was all this while looking at the config so do not recollect it but will verify again on Monday.

Regards

Alok

a.pednekar · ‎08-07-2016

Hey Guys,

Thanks for your inputs, the customer had misplaced the additional PVDM box but claimed to not have been delivered. We were able to locate it and all is good now.

Regards

Alok