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Cisco 7841 firmware upgrade for 3PCC not working

Miroslav Stankoviansky
Level 1
Level 1

‎07-28-2016 01:10 PM - edited ‎03-17-2019 07:40 AM

Hello

We just got few cisco 7841 phone. We want to use them with asterix. I tried to flash the firmware sip78xx.10-3-1-11-3PCC.loads but it's not working.

This is the error in the message file on the web . 

Could please somebody help me, or let me know how to get this work?

currently the firmware is 

App Load ID rootfs78xx.11-5-1-18
Boot Load ID sboot78xx.11-5-1-18
Version sip78xx.11-5-1-18 
1133 NOT Jul 28 20:01:56.014954 (1382:1382) TFTPD-pid = 1382 
1134 NOT Jul 28 20:01:56.044010 (1382:1382) TFTPD-LIMIT downdload will be limited to 2048 KB
1135 ERR Jul 28 20:01:56.045994 (1382:1382) TFTPD-ai_family = 2, sockType = 2, protocol = 17
1136 NOT Jul 28 20:01:56.049198 (1382:1382) TFTPD-Requesting sip78xx.10-3-1-11-3PCC.loads from 10.250.246.69 
1137 WRN Jul 28 20:01:56.049687 (1382:1382) TFTPD-sendto() failed : Address family not supported by protocol 
1138 NOT Jul 28 20:01:56.528246 (523:909) JAVA-set gTOS = 0, ret=0, sock=40
1139 NOT Jul 28 20:01:56.528429 (523:909) JAVA-then get tos = 0, socket=40
1140 NOT Jul 28 20:01:56.528643 (523:909) JAVA-set gTOS = 0, ret=0, sock=42
1141 NOT Jul 28 20:01:56.528734 (523:909) JAVA-then get tos = 0, socket=42
1142 NOT Jul 28 20:01:56.552418 (1382:1382) TFTPD-Timeout: retransmit the last packet (1)
1143 NOT Jul 28 20:01:56.557973 (1382:1382) TFTPD-Finished: rcvd 988 bytes 
1144 NOT Jul 28 20:01:56.567190 (1360:1360) dgetimage-FORCED-TFTP complete - status = 0
1145 NOT Jul 28 20:01:56.578361 (1360:1360) dgetimage-GETIMG AUTH RAM FILE
1146 ERR Jul 28 20:01:56.578849 (1360:1360) dgetimage-sec_validate_image_file
1147 ERR Jul 28 20:01:56.580253 (1360:1360) dgetimage-sec_validate_image_file Cisco header size (340) 
1148 ERR Jul 28 20:01:56.596337 (1360:1360) dgetimage-IMGAUTH_ERROR Verification Failure
1149 NOT Jul 28 20:01:56.603631 (1360:1360) dgetimage-astat = -12, realfname=sip78xx.10-3-1-11-3PCC.loads, buf->offset=0
1150 NOT Jul 28 20:01:56.608515 (1360:1360) dgetimage-GETIMG-DEBUG auth astat:[-12], VFY_SUCCESS:0
1151 NOT Jul 28 20:01:56.608972 (1360:1360) dgetimage-GETIMG: astat: -12, buf->status:244, VFY_SUCCESS:0
1152 NOT Jul 28 20:01:56.609400 (1360:1360) dgetimage-GETIMG: returned with 244
1153 NOT Jul 28 20:01:56.610560 (1347:1347) img-nopfs-&&&done dd_get_image_ replies 244
1154 ERR Jul 28 20:01:56.610743 (1347:1347) img-nopfs-LOAD6 [offset:-244] downdload image file failure.
1155 NOT Jul 28 20:01:56.706546 (1360:1360) dgetimage-DDGETIMG.RESULT [Error description unknown]
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9 Replies 9

Leo Laohoo
Hall of Fame
Hall of Fame

‎07-28-2016 03:14 PM 

1148 ERR Jul 28 20:01:56.596337 (1360:1360) dgetimage-IMGAUTH_ERROR Verification Failure

This error message tells me the firmware is corrupt.  

Try downloading the standard SIP files (in ZIP) and use that.

0 Helpful

Miroslav Stankoviansky
Level 1
Level 1
In response to Leo Laohoo

‎07-28-2016 11:39 PM

Hi Leo

I download the firmware directly from https://software.cisco.com/download/release.html?mdfid=284892536&reltype=all&relind=AVAILABLE&dwnld=true&softwareid=282074288&rellifecycle=&atcFlag=N&release=10.3(1.11)%203rd%20Party&dwldImageGuid=B736B51892800CD791E9F71A5B9953FF41112FA4&flowid=46503

and unzipped it to the tftp directory. 

It was working for firmware 11 and also for 11.5 but 10.3 for third party is not working. I do not know how otherwise setup the phone to be used with asterisk.

0 Helpful

Leo Laohoo
Hall of Fame
Hall of Fame
In response to Miroslav Stankoviansky

‎07-29-2016 12:22 AM

I do not know how otherwise setup the phone to be used with asterisk.

Search in this forum.  I've already helped a few people how to do this.

0 Helpful

Miroslav Stankoviansky
Level 1
Level 1
In response to Leo Laohoo

‎07-29-2016 12:31 AM

Hi

thanks I will do so , hovewer can we please go back to the issue with the firmware? Is there any way of help?

thank you

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Leo Laohoo
Hall of Fame
Hall of Fame
In response to Miroslav Stankoviansky

‎07-29-2016 12:49 AM

can we please go back to the issue with the firmware?

Same as before.  I've helped some people with this too. 

You will need the following: 

1.  The firmware of the phone (ZIP file); 

2.  SEPmacaddress.xml.cnf; 

3.  DHCP Option 150; and

4.  TFTP server

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Miroslav Stankoviansky
Level 1
Level 1
In response to Leo Laohoo

‎07-29-2016 01:01 AM

|I have all this. 

I downloaded the firmware and unzipped it. 

I setup the tftp ip address manually on the phone to my tftp server. 

I created the XMLDefault.cnf.xml 

<Default>
<loadInformation622 model="Cisco 7841">sip78xx.10-3-1-11-3PCC</loadInformation622>
<webAccess>1</webAccess>
<sshAccess>1</sshAccess>
<sshPort>22</sshPort>

</Default>

the firmware is download from cisco website and uzipped. but wont gets loaded

0 Helpful

Leo Laohoo
Hall of Fame
Hall of Fame
In response to Miroslav Stankoviansky

‎07-29-2016 01:13 AM

I created the XMLDefault.cnf.xml 

The phone version is 10.X.   XMLDefault.cnf.xml will NOT be used.    I repeat:  

You will need the following: 

1.  The firmware of the phone (ZIP file); 

2.  SEPmacaddress.xml.cnf; 

3.  DHCP Option 150; and

4.  TFTP server

0 Helpful

Miroslav Stankoviansky
Level 1
Level 1
In response to Leo Laohoo

‎07-29-2016 01:13 AM

the phone version is currently 11.5 not 10.x XMLdefault.cnf.xml is used as I can see that in the tcpdump that it's requesting this file and downloading as well. 

0 Helpful

Miroslav Stankoviansky
Level 1
Level 1
In response to Leo Laohoo

‎07-29-2016 02:19 AM

Hi Here is the tcpdump

there is clearly written it's getting the xml file. also on the phone I see that the upgrade failed. but I do not know why. 

02:23:35.525481 IP 10.250.246.200.52667 > 10.250.246.69.tftp: 27 RRQ "XMLDefault.cnf.xml" octet
02:23:35.525960 IP 10.250.246.69.11952 > 10.250.246.200.52667: UDP, length 199
02:23:35.527193 IP 10.250.246.200.52667 > 10.250.246.69.11952: UDP, length 4
02:23:38.723787 IP 10.250.246.200.50819 > 10.250.246.69.6970: Flags [S], seq 2472810909, win 29200, options [mss 1460,sackOK,TS val 4294957051 ecr 0,nop,wscale 4], length 0
02:23:38.723804 IP 10.250.246.69.6970 > 10.250.246.200.50819: Flags [R.], seq 0, ack 2472810910, win 0, length 0
02:23:39.317007 IP 10.250.246.200.51739 > 10.250.246.69.tftp: 37 RRQ "sip78xx.10-3-1-11-3PCC.loads" octet
02:23:39.317547 IP 10.250.246.69.11952 > 10.250.246.200.51739: UDP, length 516
02:23:39.319192 IP 10.250.246.200.51739 > 10.250.246.69.11952: UDP, length 4
02:23:39.319276 IP 10.250.246.69.11952 > 10.250.246.200.51739: UDP, length 480
02:23:39.320309 IP 10.250.246.200.51739 > 10.250.246.69.11952: UDP, length 4
02:23:39.999861 IP 10.250.246.200.52157 > 10.250.246.69.tftp: 37 RRQ "sip78xx.10-3-1-11-3PCC.loads" octet
02:23:40.000474 IP 10.250.246.69.11952 > 10.250.246.200.52157: UDP, length 516
02:23:40.001338 IP 10.250.246.200.52157 > 10.250.246.69.11952: UDP, length 4
02:23:40.001379 IP 10.250.246.69.11952 > 10.250.246.200.52157: UDP, length 480
02:23:40.002126 IP 10.250.246.200.52157 > 10.250.246.69.11952: UDP, length 4

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