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using hunt groups and mobility

gunguy7007
Level 1
Level 1

‎08-05-2016 07:02 AM - edited ‎03-17-2019 07:44 AM

Hello all,

Currently we use shared extensions throughout the company.  I am working to move all of this to hunt groups, the problem I have is a lot of people use mobility (single number reach).  We do not want hunt group calls to go through to user mobile phones.  Has anyone found a working setup for this?  Thank you in advance.

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13 Replies 13

Jitender Bhandari
Cisco Employee
Cisco Employee

‎08-05-2016 07:17 AM

Hi,

If the call is extended to a line group member which has SNR configured, call will be extended to the number configured under Remote Destination. That is working as design.

HTH

JB

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gunguy7007
Level 1
Level 1
In response to Jitender Bhandari

‎08-05-2016 07:21 AM

If I read your reply correctly, we are wanting to block hunt group calls from going to the remote destination.  Would only want direct extension calls to go to the remote destination.

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Jitender Bhandari
Cisco Employee
Cisco Employee
In response to gunguy7007

‎08-05-2016 07:23 AM

That is not possible with existing CUCM design at this point.

JB

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gunguy7007
Level 1
Level 1
In response to Jitender Bhandari

‎08-05-2016 07:25 AM

I have not dealt with translation rules much at all, but wondered if there was a way to block say hunt group 5555 from passing to the remote destination.

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Jitender Bhandari
Cisco Employee
Cisco Employee
In response to gunguy7007

‎08-05-2016 07:30 AM

what is the call flow, when the call will be made through RD

example RD - CUCM -- SIP Trunk --- CUBE -- SIP Trunk ITSP.

JB

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gunguy7007
Level 1
Level 1
In response to Jitender Bhandari

‎08-05-2016 07:50 AM

I'm sorry, very new to this, but believe they go out our local PRI since they are local numbers.  Sorry if that doesn't make sense.

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Jitender Bhandari
Cisco Employee
Cisco Employee
In response to gunguy7007

‎08-05-2016 07:52 AM

That makes sense, but what is the protocol that gateway talks to CUCM

SIP\H323\MGCP

JB

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gunguy7007
Level 1
Level 1
In response to Jitender Bhandari

‎08-05-2016 08:33 AM

h.323

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Jitender Bhandari
Cisco Employee
Cisco Employee
In response to gunguy7007

‎08-05-2016 08:37 AM

To best of my knowledge, it cannot be done.

JB

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gunguy7007
Level 1
Level 1
In response to Jitender Bhandari

‎08-05-2016 08:56 AM

Thank you for the help.  

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Jitender Bhandari
Cisco Employee
Cisco Employee
In response to gunguy7007

‎08-05-2016 09:13 AM

Happy to help,

JB

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mikeleebrla
Level 1
Level 1

‎08-05-2016 11:53 AM

If I were you I'd create another Directory Number (DN) on each of these users' phones and put that DN in the Hunt group.  Leave the users' existing DN as it is with Single Number Reach (SNR) configured on it. 

This way, when a call comes in to the Hunt Pilot, it will reach the users new DN which is mapped to the Hunt Pilot, but is not set up for SNR.

If a call comes into the users existing DN and they don't answer, SNR will kick in for this line only.

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gunguy7007
Level 1
Level 1
In response to mikeleebrla

‎08-05-2016 12:55 PM

That is a great idea.  Was hoping to not use the dual extensions, but it may be the only way.  

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