Hunt Pilot and CFwdALL Button

J_Vansen_S · ‎08-23-2016

hi all,

CUCM10.5

We have a main line Pilot hunt number that broadcast rings 3 staff phones extensions.

In an event one of the staff steps out for lunch and wants to do a CFwdALL to another colleague or to her cellphone

I tested it, but it does not work.

CFwdALL does not seem to recognize calls from a hunt pilot, but no issue when incoming calls to actual phone extension

How can i achieve this?

Safdar Azizi · ‎08-23-2016

A line is configured to CFwdAll and placed within a hunt group. If a call comes to the pilot number for that hunt group and that line is selected, it does not forward the call to the destination number. In this case, it simply rings the line.
If the call is directly placed to the line, then the call is properly forwarded to the configured destination number.
CFA does not work if line is in hunt group.

Regards

Safdar

Best wishes,
Safdar

Manish Gogna · ‎08-23-2016

Hi,

Please check the following for a workaround since this is the default CUCM behavior

https://supportforums.cisco.com/document/9126/cisco-callmanager-call-forward-all-cfa-does-not-work-if-line-hunt-group

HTH

Manish

HARIS_HUSSAIN · ‎08-24-2016

As suggested by Manish, It is working as designed if you are using Hunt Pilot.

Jaime Valencia · ‎08-24-2016

As you've already been told, that's WAD, this questions has been asked hundreds of times before at CSC, please try to search for answers before posting.

The only way to do what you want, is to configure SNR on those lines.

HTH

java

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