08-23-2016 11:58 PM - edited 03-17-2019 06:19 PM
Hello!
To connect third-party XMPP clients to Cisco Unified CM IM through a secure connection in the section "Cisco Unified CM IM and Presence Administration > System > Security > Settings" to include the item "Enable XMPP Client To IM/P Service Secure Mode" but it is not active for choice! Why???
1. Turn On IM and Presence Service Services to Support XMPP Clients - DONE!
2. Upload sertificate "tomcat" and "cup-xmpp" - DONE!
Why the "Enable XMPP Client to IM/P Service Secure Mode" is not active for selection?
08-24-2016 06:01 AM
that's strange , it should be enabled by default. could you please check the status of services on cluster topology page. it should all be green. also check the certificate status by navigating to system--> security --> certificate import tool. mention cimp server and select tomcat-trust cert and port as 8443
08-24-2016 05:33 PM
08-25-2016 04:08 AM
i suggest you to open a TAC case to dig into this further and find the cause.
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